I had to post a link to this customer satisfaction survey. God help the person reading them in the office….
Dublin Bus want to know if you’re happy with their service.
March 22, 2011 by Donal
March 22, 2011 by Donal
I had to post a link to this customer satisfaction survey. God help the person reading them in the office….
They could do with a lot of improvement but I’d hate to think how much worse things would be without Dublin bus. Had it not been for the bus drivers themselves during the big freeze the city would have ground to a halt. I was on buses where the drivers were dealing with conditions that were downright dangerous. Try the Washerwoman’s Hill driving 20,000 kg of machinery over a foot of ice and you’ll know how to drive.
To get from the city from the suburbs is less than €2. It’s a steal.
The drivers themselves are worthy of great praise, you’re right. I remember being on a bus and a few heads (including the driver) getting out to give it a push!
In Ireland you have to compensate for bad systems. Getting a hold of a Dublin bus jumper was the best thing I ever did. It’s like having a giant taxi fleet.
The problem is the management. When a company is run by people appointed as a reward for their politics it’s always going to be a shambles. They need a 1-800 number so people can call and complain every time there is a gap in the published time table.
No chance of scanning that survey or anything like that, is there? Freaks like me who don’t go in for Facebook can’t look at it.
Hey Andrew.
The first link above is to the Dublin Bus site, the one below it is Facebook. The survey is in the first link.
No Facebook? MAD!
You’re not a freak: I can’t stand Mushbook.
Hey, the first link, even it ends up in the dublinbus website, passes unnecessarily through Facebook, possibly causing problems for people without a facebook account
I actually emailed their customer service centre in Jan and congratulated them for a job well done in the weather conditions, I think it’s a good service, although I live on a busy route so I’m spoiled.